FAQ

FAQ

Frequently asked questions

Return Policy


All bisque sales are final. If you have an issue with your order please call us so we can correct it! If any of your items are broken or have defects snap a couple of photos and please call 859-887-1427. We will correct the issue in a timely manner!




Do you provide International delivery?


We do provide international delivery. Please call 859-887-1427 to get a freight quote to your location!




When will my order ship?


You can expect mold orders to be shipped within a 2-3 week time frame. Paint orders can generally be shipped within 1 week. Each order is made to perfection so that you can unbox and immediately shelve, pour or use your items!




How do I track my order?


Once your order is shipped you will receive an email containing all tracking numbers for your order via UPS.




How can I contact your couriers?


Call us! We will contact the courier to get an update, locate lost packages, or for general tracking information.




What are your delivery options?


We ship using UPS & USPS to all locations. In the event that a specific courier is needed give us a call!





OUR STORE

Address: 4003 Cleveland Ave

Columbus, OH 43224

Phone: 859-329-3737

Email:  dhcolorsky@gmail.com

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